Logo

How can we help?

Here are some frequently asked questions...

Account Setup

Why didn't I receive a verification text message?

Updated 2 days ago

  1. Confirm the number you entered is correct

  2. Ensure that you haven't used the number for another account (PayTrie only allows one account per user)

  3. Make sure that you are using a Canadian carrier (we do not allow VOIP numbers)

  4. Wait 1 hour in case there is a delivery delay

  5. If you continue to experience problems, please contact us through support@paytrie.com.

Previous

Why didn't I receive a verification email?

Next