How can we help?

Getting Started

• What is a stablecoin and what can I do with it?
• How do I buy stablecoins?
• How do I sell stablecoins?

Account Setup

• How do I register?
• What do I need to get started?
• Why didn't I receive a verification text message?
• Why didn't I receive a verification email?
• How do I delete my account?
• What are acceptable documents?
• Why can't I see Express Verification option?
• Does Express Verification impact my credit score?
• View all articles in “Account Setup”

How-To Videos

• How to send manual Interac eTransfers
• How To Buy Stablecoins With PayTrie
• How To Sell Stablecoins With PayTrie

Transactions

• What currencies do you support?
• What countries do you support?
• What is Interac Request Money?
• What if my bank doesn't support Interac Request Money Transfers?
• What is the minimum amount for an order?
• What are the transaction limits?
• How long does it take a transaction to complete?
• Why is my transaction cancelled or expired?
• View all articles in “Transactions”

Fees

• What fees does PayTrie charge?
• Why should I add some ETH to my transaction?
• How is the exchange rate calculated?

Privacy & Security

• How do I report an unauthorized transaction?
• How can I disclose a security vulnerability to PayTrie?
• Is PayTrie regulated?
• Does PayTrie terminate accounts?
• Is this email from PayTrie?
• How can I avoid digital currency scams?
• How is my personal information protected?
• How can I make my account more secure?
• View all articles in “Privacy & Security”

Referral

• What is PayTrie's referral program?
• Where can I find my referral code or link?

Developer and Partners

• How do I integrate PayTrie into my services?

General Cryptocurrency Knowledge

• How do I set up a wallet?
• What is a public key?
• What is a private key?
• What is CADC?

CADC FAQs

• What is CADC?
• What are the risks associated with buying stablecoins?
• What is the CADC address?
• What are the reserves backing CADC?
• What are the fees for CADC?
• Can I mint and redeem CADC via OTC?
• Do I receive interest on my CADC holding?
• What payment methods do you accept?
• View all articles in “CADC FAQs”

Foreign Exchange

• FX - Why should I choose PayTrie for Foreign Exchange?
• FX - What is the minimum amount that I can exchange?
• FX - What is the fee that you charge for Foreign Exchange?
• FX - Which methods of payments do you accept?
• FX - How long do transactions take to process?
• FX - Why should I trust PayTrie

Potential Scams

• Employment Scams
• Pig Butchering Scams
• Romance/Impersonation Scams
• Phishing Scams
• Free Giveaway Scams

Crypto Risk Statements

• Crypto Asset Statement: USD Coin
• Crypto Asset Statement: CAD Coin