Digital currency transactions are irreversible. If you send digital currency to someone, or to the wrong address, there is no way to reverse the payment.

Here are some best practices you should follow:

  1. Always double check the destination public address before sending a transaction
  2. Copy and paste public addresses instead of typing it out
  3. Send a small amount as a test transaction to confirm you have the right address
  4. Never give remote access to your device
  5. Never give out your password, 2-factor authentication codes, and private key
  6. Double check the communication channel you are using is authentic
  7. Copy and paste links instead of clicking on them

Always remember you can reach out to our support team if you have any questions or concerns