How can we help?
Here are some frequently asked questions...
Account Setup
Why didn't I receive a verification text message?
Last updated on 22 Oct, 2025
Confirm the number you entered is correct
Ensure that you haven't used the number for another account (PayTrie only allows one account per user)
Make sure that you are using a Canadian carrier (we do not allow VOIP numbers)
Wait 1 hour in case there is a delivery delay
If you continue to experience problems, please contact us through support@paytrie.com.